Privacy Policy
Your privacy is important to us. This policy explains how CleanHill collects, uses, and protects your personal information.
Last updated: January 2025Information We Collect
Personal Information
When you use our services or visit our website, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Service Information: Property address, service preferences, and special requirements
- Payment Information: Billing details and transaction history (processed securely through third-party payment processors)
- Communication Records: Records of our conversations, service requests, and feedback
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, device type, and operating system
- Usage Data: Pages visited, time spent on site, and referring website
- Cookies and Tracking: Small data files that help us improve your browsing experience
Quick Overview
We collect information to provide better cleaning services and improve your experience with CleanHill.
How We Use Your Information
We use the information we collect for various purposes to provide and improve our services:
• Schedule and perform cleaning services
• Communicate about service appointments
• Handle customer service requests
• Analyze website usage and performance
• Improve our services and customer experience
• Develop new service offerings
• Send service confirmations and updates
• Provide customer support
• Share promotional offers (with consent)
Information Sharing
We respect your privacy and do not sell your personal information. We may share your information only in these limited circumstances:
Service Providers
Trusted third-party vendors who help us operate our business (payment processors, scheduling software)
Legal Requirements
When required by law or to protect our rights and safety
Business Transfers
In the event of a merger, acquisition, or sale of our business
Data Security & Protection
Encryption
All data transmitted to and from our servers is encrypted using industry-standard SSL/TLS protocols.
Access Control
Only authorized employees have access to your personal information, and all access is logged and monitored.
Secure Storage
Your data is stored on secure servers with multiple layers of protection and regular security updates.
Regular Updates
We continuously update our security measures and conduct regular audits to protect your information.
Cookies and Tracking
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and improving our services.
How We Use Cookies
- Essential Cookies: Required for the website to function properly
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to show you relevant advertisements (with your consent)
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device
- Delete existing cookies
- Block cookies from specific websites
- Block all cookies (may affect website functionality)
Cookie Settings
You can manage your cookie preferences by:
- • Using our cookie consent banner
- • Adjusting your browser settings
- • Contacting us directly
Your Rights and Choices
Access and Control
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we have about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Objection
Object to certain processing of your personal information
Communication Preferences
You can control how we communicate with you:
Contact Us About Privacy
To exercise any of these rights or update your preferences:
Data Retention
How Long We Keep Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
| Information Type | Retention Period | Purpose |
|---|---|---|
| Customer Account Information | Duration of service + 3 years | Service provision and legal compliance |
| Service Records | Duration of service + 7 years | Accounting and legal requirements |
| Payment Information | 7 years after last transaction | Accounting and tax purposes |
| Website Usage Data | 2 years from collection | Analytics and service improvement |
| Marketing Communications | Until you unsubscribe | Customer engagement |
Secure Deletion
When we delete your information, we use secure deletion methods to ensure that the data cannot be recovered or accessed by unauthorized parties.
Quick Facts
- We never keep data longer than necessary
- Legal requirements determine retention periods
- You can request earlier deletion
- All deletion is secure and permanent
Legal Compliance and Children's Privacy
Regulatory Compliance
CleanHill complies with applicable privacy laws and regulations, including:
- Data Protection Act: Full compliance with local and international data protection regulations
- Consumer Protection Laws: Adherence to consumer rights and fair business practices
- Industry Standards: Following best practices in data security and privacy protection
- Regular Audits: Periodic reviews to ensure ongoing compliance
Your Rights Under Law
You have legal rights regarding your personal data, including the right to file complaints with data protection authorities if you believe your privacy rights have been violated.
Children's Privacy
We are committed to protecting the privacy of children. Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.
Parental Guidance
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will work with you to address any concerns and remove any inappropriate information.
Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Provide a summary of the key changes made
- Obtain your consent for material changes where required by law
Continued Use
By continuing to use our services after any changes to this Privacy Policy, you acknowledge that you have read and understood the updated policy. If you do not agree with the changes, you may need to discontinue use of our services.
Version History
Previous versions of this Privacy Policy are available upon request. We maintain records of all policy changes for transparency and compliance purposes.
Stay Informed
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
CleanHill Professional Cleaning Services
Your trusted cleaning partner in Metro Manila
Our Location
Ayala Triangle Gardens, Makati City, Metro Manila, Philippines
Phone
Business Hours
Mon-Fri: 8:00-18:00
Sat: 9:00-16:00
Privacy Officer
For privacy-related questions or concerns, contact our dedicated Privacy Officer.