Terms of Service
Last updated: December 2024
Welcome to CleanHill
These Terms of Service ("Terms") govern your use of our website and services operated by CleanHill Professional Cleaning Services ("Company", "we", "our", or "us"). By accessing or using our website and services, you agree to be bound by these Terms.
Our Services
CleanHill provides professional residential and commercial cleaning services including:
- Residential house cleaning and deep cleaning
- Office and commercial space maintenance
- Post-construction cleanup
- Move-in and move-out cleaning
- Regular maintenance scheduling
- Specialized carpet and upholstery cleaning
User Responsibilities
When using our services, you agree to:
- Provide accurate contact and property information
- Ensure safe access to cleaning locations
- Secure valuable items before our arrival
- Communicate any specific requirements or concerns
- Provide advance notice for cancellations or changes
- Treat our staff with respect and professionalism
Booking and Payment
Our booking and payment policies:
- All bookings must be confirmed at least 24 hours in advance
- Payment is due upon service completion unless other arrangements are made
- We accept cash, credit cards, and bank transfers
- Service fees vary based on property size and cleaning requirements
- Additional charges may apply for extra services or severe cleaning needs
- Receipts are provided for all services
Cancellation Policy
Cancellation terms for scheduled services:
- Cancel or reschedule with at least 24 hours notice for no charge
- Cancellations within 24 hours may incur a 50% service fee
- Same-day cancellations may be charged the full service amount
- Weather-related cancellations will be rescheduled at no charge
- Emergency cancellations will be handled case-by-case
- Regular service cancellations require 48 hours notice
Service Guarantee
We stand behind our work with these guarantees:
- 100% satisfaction guarantee on all cleaning services
- Free re-cleaning within 24 hours if you're not satisfied
- Fully insured and bonded cleaning professionals
- Background-checked and trained staff
- Eco-friendly and safe cleaning products
- Quality assurance through supervisor inspections
Liability and Insurance
Important coverage and liability information:
- Full liability insurance coverage up to $1,000,000
- Workers' compensation for all cleaning staff
- Bonded services for your protection and peace of mind
- Immediate incident reporting required for any damages
- Company liability limited to direct damages only
- Personal belongings must be properly secured before service
Detailed Terms and Conditions
Website Usage
You may not use our website for any unlawful purpose or to solicit others to engage in unlawful activities. You agree not to use the website in any way that could damage, disable, or impair the website.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the website, to understand our practices regarding the collection and use of your information.
Intellectual Property
The website and its original content, features, and functionality are and will remain the exclusive property of CleanHill and its licensors. The website is protected by copyright, trademark, and other laws.
Limitation of Liability
In no event shall CleanHill, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.
Indemnification
You agree to defend, indemnify, and hold harmless CleanHill and its licensee and licensors, and their employees, contractors, agents, officers and directors.
Termination
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us: